We help your business get its mojo back, with our SugarCRM performance analysis, improvement and optimization services for your Sugar system.
Sugar system performance is key
In today’s fast-paced business landscape, every second counts. Your Sugar CRM system should be a well-oiled machine, supporting your employees, customers and operations. At Naonis, we understand the critical role that a well performing SugarCRM system plays in your success. We are here to help you achieve new levels of business efficiency through our expert SugarCRM Performance Optimisation services.
SugarCRM performance optimization - An art more than a science
Achieving peak performance in SugarCRM is not just a science; it is a true art. We have more than 15 years of experience and have completed countless implementations. Our status as world-renowned experts and advisors in SugarCRM ecosystem set us apart. We have worked at SugarCRM in various capacities, from technical advisory to integration and professional services, and before that, we established a top-performing world-wide SugarCRM partner. This deep expertise allows us to strike the delicate balance between actions that must happen right now (synchronous) and actions that can be happening in the background after a while (asynchronous processes), ensuring your system hums with efficiency and therefore it brings the most value to your users and your customers.
Tailored Sugar solutions for your business
One size does not always fit all. We recognise that every business is unique. That is why we adapt to how you work, what you do and your specific needs, and offer personalised strategies tailored to you. Whether you are a Fortune 500 company or a smaller business, we have completed hundreds of implementations across industries. Our approach involves understanding your objectives and working towards performance goals that are feasible and that align with your unique business objectives and budgets.
The proof? Is in the (SugarCRM) pudding!
Our track record speaks for itself. We have helped numerous clients reduce save times from a sluggish 45-60 seconds to a lightning-fast 3-5 seconds per save. We worked with customers with a few thousand users in licenses, with complex external portals used by tens of thousands of consumers, that after 15 years are STILL SugarCRM customers, thanks to our involvement with their projects!
These case studies demonstrate our ability to tackle challenges head-on, which many other vendors in the ecosystem would not be able to, and deliver tangible results. We work closely and collaborate with our clients’ champions, to understand their pain points, deploying sandbox systems for in-depth analysis and creating customised solutions that deliver real improvement.
Ongoing efforts will equal ongoing success
Optimizing SugarCRM is not a one-time activity; it is a journey, an ongoing program. Any software falls behind without maintenance. Even our cars expect maintenance at least once a year! Our approach includes code reviews, user analysis, performance profiling, potentially refactoring and process realignment if needed, to ensure ongoing success. We also provide technical training in the process, to help the internal team improve and understand the challenges encountered. We have seen too many businesses suffer from continuously evolving code without proper refactoring or documentation, which led to what we call: “the band-aid approach”. Eventually, nobody understands how it all fits together and it takes longer to unravel than it should. We are here to break that cycle and help you maintain a high-performance system over time.
Collaborative SugarCRM optimization
Our collaborative approach is at the center of our success. We believe in working closely with both your technical and business teams. We work with ongoing conversations and updates. Everyone gains a deeper understanding of what went wrong, what went right, and what should be done differently. This collaboration ensures that the solutions we implement align seamlessly with your business objectives and everyone is upskilled and gains from the collaborative process.
Measure, measure, measure. ROI in performance improvement
Curious about the return on investment (ROI) of optimizing your SugarCRM system? Try our business automation calculator. It is a powerful resource that lets you calculate the potential ROI based on improvements in efficiency and productivity. Don’t underestimate the impact of these optimizations; they can lead to substantial ongoing cost savings and revenue growth.
Let’s remember though, that not everything is measurable.
As an example, a customer of ours found out that many of their employees leveraged other means (spreadsheet, paper, word documents) to handle their sales funnel, as the system was way too slow and sellers felt unproductive using it. What that generates is a waterfall of unwanted effects within the business. The main problems in this specific example were that management could not forecast accurately as they did not have visibility on deals, and that marketing did not have prompt feedback if the leads were enough, of the right quality and matching the target market. Those two problems are invaluable and vital for a sizable business, yet they are hard to measure with a dollar figure.
Sugar Cloud or on-premises?
We understand that businesses have different needs when it comes to hosting. Whether you prefer SugarCloud’s convenience or on-premises control, our optimization strategies are tailored to your environment of choice. We will work with you to ensure your SugarCRM system performs at its best, no matter where it is hosted.
SugarCRM editions: Sugar Sell, Sugar Serve, or Sugar Enterprise
Our performance optimization services are compatible with all SugarCRM editions, whether you use Sugar Sell, Sugar Serve, or Sugar Enterprise. Regardless of your edition, we can help you achieve peak performance and maximise the value of your CRM investment.
At Naonis, we are not just about optimizing your SugarCRM system; we are about helping you transform your business. Our depth of expertise, collaborative approach, passion and commitment to your success set us above the competition.
Take the first step towards improving efficiency in your business. Use our business automation calculator tool to estimate your ROI.
And when you are ready to discuss your unique performance improvement needs, reach out to us.